Account recovery: what to expect
Locked out of Kit Pay? How recovery is designed, why it moves deliberately, and how to avoid recovery scams.
Help centre
Account & security
PINs, biometrics, sessions, recovery, and how Kit Pay keeps your account yours.
Change your wallet PIN
When to change your Kit Pay wallet PIN, how to do it in the app, and how to choose a better one than last time.
Fingerprint and face unlock
Using your phone's fingerprint or face unlock with Kit Pay, and how device security fits alongside your wallet PIN.
Forgot your wallet PIN?
What to do when your Kit Pay wallet PIN slips your mind, and why recovering it is deliberately careful.
How Kit Pay protects your account
The layers between a stranger and your money: verified sign-in, intent-bound approvals, sessions you control, and a double-entry ledger.
Identity verification: what is coming
Kit Pay is preparing a guided in-app identity verification step. What it is for, and what to expect when it reaches you.
Lost or stolen phone
The first hour after losing your phone: protect your SIM and Kit Pay account, in the right order, from any other phone.
One-time codes, explained
What the SMS codes Kit Pay sends actually prove, why scammers want them so badly, and the one rule that keeps you safe.
Review and revoke your sessions
See every device signed in to your Kit Pay account, spot ones that should not be there, and end them remotely.
Spot a fake Kit Pay app
How to check you are running the official Kit Pay app, the exact identifiers to verify, and the traps fake apps use.
Wallet PIN basics
What your wallet PIN actually does in Kit Pay, when the app asks for it, and what it can and cannot protect.
Why Kit Pay signs you out sometimes
The legitimate reasons a session ends on its own, what it protects you from, and how to get back in without worry.