How to get help with Kit Pay

Start with the help centre

In-app support requests Coming soon

A support inbox inside the app, tied to your verified session, with clearly labelled AI-assisted answers that hand over to people.

Here is how it is designed to work once it reaches your account:

1. Open Help inside the Kit Pay app and describe the problem. Your authenticated session securely ties the request to your account; sensitive changes may still ask you to re-verify in the app, and you should never send a PIN, password, or one-time code to anyone.
2. Kit's assistant may answer first for common questions. It hands the conversation to a person whenever your request needs one, and it can never move money or change your account.
3. Every request keeps its full history in the app, and when a request is closed you'll see the resolution there. If the problem isn't solved, you can open a new request.

Assistant answers are clearly labelled, and the assistant can never move money or change your account.

Until then

General and business support — including anything about payments, wallets, or merchant accounts — happens through Help inside the authenticated app, which shows the channels currently available to your account. Merchants setting up QR payments can follow the merchant setup instructions.

Two legal processes have their own dedicated routes. These are for exercising legal rights only, not general support:

• Personal-data rights requests: the process is described on the privacy policy page.
• Closing your account and requesting deletion of eligible data: follow the account-deletion page.