Closed or restricted wallets
What it means when a wallet is restricted or closed, why systems fail closed, and the honest path to resolution.
Help centre
Wallet & balance
How your wallet works, what your balance means, and how to read your history.
How your balance works
How your Kit Pay balance follows from your recorded history, and what pending requests and future payments do to it.
Personal and business wallets
How a personal Kit Pay wallet and a business wallet differ, and why keeping them separate protects both.
Spending insights
Budgets, categories, and AI-assisted summaries of your own spending — what insights can do, and what they can never do.
Understanding your wallet
What a Kit Pay wallet actually is, what lives inside it, and how it differs from a bank account or airtime balance.
Wallet limits and restrictions
Why limits exist on payment systems, how Kit Pay tells you when one applies, and what to do when you hit one.
Your wallet and the shilling
Kit Pay wallets are held in Ugandan shillings. What that means for payments, prices, and money from elsewhere.
Your wallet history
Reading your Kit Pay history like a statement: what each entry records, and how to use it for receipts and record-keeping.