Sending & receiving money
Payment problems: the honest options
Sent the wrong amount, paid the wrong person, or see a payment you did not make? What can and cannot be done, truthfully.
This is the page most help centres write vaguely. Here is the truth instead: a completed Kit Pay transfer has moved real money into another person's wallet, recorded on both sides of the ledger, and Kit Pay cannot reach into that wallet and pull the money back out. What you can do depends on which problem you have.
You paid the wrong person or the wrong amount
The direct remedy is human: contact the recipient and ask them to send it back. Most mistaken recipients are ordinary people who understand, and your history gives you the exact entry to point to. If the recipient refuses to return money they know arrived by mistake, that is not merely rude — keeping money sent in error can be a legal matter, and the ledger record of the transfer is exactly the evidence such processes are built on. Report the situation through Help in the app too, so it is on record.
A payment you never made appears in your history
Treat it as a security incident, not a billing question. Immediately: review your sessions and sign out anything unfamiliar, change your wallet PIN, then report the entry through Help in the app. Because entries are added to the ledger rather than rewritten, an investigation has solid ground to stand on.
A seller took payment and vanished
Kit Pay cannot force goods out of a bad seller, but reporting does real work: report the account with the payment in view. The pattern of reports is how repeat fraudsters lose their footing. For sums that matter, your record of payment supports a police report as well.
A payment that has not run yet
Future money is still yours to command: cancel a scheduled payment before it runs, and pause or cancel a repeating plan whenever you like. Only payments that have already run are settled history.
Frequently asked questions
Can support just reverse my transfer?
No. Completed transfers move real money into another wallet, and ledger entries are added, not edited. The honest paths are the recipient returning it, reporting, and — for fraud — the pattern of reports and legal processes doing their work.
How do I avoid needing this page again?
Read the review screen slowly, prefer payment requests when unsure of a number, use amount-bound QR codes at counters, and schedule only what you truly mean.