Account deletion and your data

Leaving should be as honest as joining, so here is account deletion without softening: what you do, what happens, and what the law requires to remain. The authoritative reference is the account-deletion page, which exists for exactly this; this article is the plain-language walk through it.

Requesting deletion

1. Open Profile in the Kit Pay app and choose Delete account. Deletion is an account action, so it happens only from your signed-in account — there is no email, phone, or web channel for it, because a request made outside your authenticated app cannot be verified as yours.
2. The app asks for a one-time, account-specific authorization before accepting the request — deliberate friction, so that a stolen unlocked phone cannot quietly erase you.
3. If you cannot sign in, regain access first — account recovery explains what to expect — and then request deletion from inside.

What happens after acceptance

• The account leaves service: no more sign-in, no new activity, sessions and trusted devices and push registrations revoked.
• Future payment instructions that have not begun processing are stopped.
• Eligible service data is deleted or de-identified, with provider and backup copies expiring through their own controlled schedules rather than instantly.
• A wallet balance, an operation still being reconciled, an open dispute, or active merchant ownership may require an assisted closure step first — the app explains what needs resolving.

What may be retained, and why

A payment service cannot lawfully forget everything: records with a documented financial, fraud-prevention, dispute, security, or legal-retention basis are kept for their required period, access-restricted, and not used to keep serving a closed account. That is the honest shape of deletion in a regulated domain — the privacy policy sets out the governing terms, and the account-deletion page lists the categories deleted and retained.