Take payments at your counter

The counter is where merchant tools earn their keep: a customer in front of you, a total agreed, and a payment that should take less ceremony than making change. Here is the rhythm that works, and what is actually happening underneath it.

The rhythm

1. Present the code — the open code by the till for ordinary sales, or an amount-locked code issued for a specific bill.
2. The customer scans with their Kit Pay app. Their screen shows your merchant account's verified name and the amount — entered by them for an open code, fixed for a locked one.
3. They approve on their own phone, with the approval tied to that specific payment. You never touch their device, and they never touch yours.
4. Confirm on your side before handing over goods: the payment appears in your merchant records. Your own records are the thing to trust — not a screen shown to you on the customer's phone.

Underneath: what a payment goes through

Every merchant payment is tracked with an explicit status from first scan to settled money, and your records show the status plainly — pending until it completes, and captured when the money is settled toward your business wallet. Some arrangements use a hold step, where money is set aside before being released; settlement and splits covers those shapes. What never varies: the customer approved the exact payment they saw, and both sides hold the record.

More hands at the counter

Staff take payments as members of your merchant account, each from their own Kit Pay login with a cashier's role — authority to take payments without authority over the business. The record then answers questions honestly: which member took which payment, on which day. No shared PINs, no borrowed phones, no untraceable Saturday.